Frequently Asked Questions
Quick answers about shopping, delivery, and returns at Aroma Care.
We deliver across Kuwait including Kuwait City, Salmiya, Hawally, Jabriya, Mishref, and surrounding areas. Enter your area at checkout to confirm same-day availability.
Yes. Every product is sourced from authorized distributors and certified suppliers. We only stock authentic wellness, beauty, and health products.
Opened, used, or unsealed cosmetic and personal-care products cannot be returned for health and safety reasons. Unopened products remain subject to Kuwait consumer rights and applicable law. Damaged, defective, or incorrect items can be reported to Customer Service with your order number and a clear photo.
We accept KNET, Visa, Mastercard, Apple Pay, Deema (installments), and cash on delivery for eligible orders across Kuwait.
Express delivery arrives in 1–2 hours in covered areas. Standard same-day delivery is available until 6:00 PM in Kuwait City and major districts.
Yes. Prescription-only items are clearly marked on the product page. Upload a valid prescription from a licensed physician before checkout.